Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy explains how [Your Company / Service Name] ("we", "our", or "us") collects, uses, discloses, and protects personal information when you use our Message Bot Service (the "Service"). We are committed to safeguarding your privacy and handling your data responsibly.

1. Information We Collect

We may collect the following types of information when you use the Service:

a. Personal Information

• Name
• Phone number
• Email address
• User identifiers (e.g., platform ID from WhatsApp, Telegram, Messenger)

b. Communication Data

• Messages sent to and from the bot
• Attachments or media shared through the Service
• Interaction logs and timestamps

c. Technical Information

• Device type, operating system, and browser type
• IP address and approximate location
• Usage data (features used, session duration)

2. How We Use Your Information

We use your information to:

• Provide and operate the Message Bot Service
• Respond to your queries and deliver automated messages
• Improve service performance and user experience
• Personalise responses and content
• Maintain security and prevent misuse
• Comply with legal and regulatory requirements

3. Legal Basis for Processing (If Applicable)

We process personal data based on one or more of the following:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

4. Data Sharing and Disclosure

We may share your data with:

• Messaging platform providers (e.g., WhatsApp, Telegram, Meta Messenger)
• Cloud hosting and analytics service providers
• Payment processors (if applicable)
• Legal authorities when required by law

We do not sell your personal data.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide the Service
• Fulfil legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your data at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular system monitoring

However, no system is completely secure.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Withdraw consent
• Object to processing
• Data portability

To exercise your rights, contact us at [Your Contact Email].

8. Cookies and Tracking

If the Service includes a website or web interface, cookies or similar technologies may be used to enhance functionality and analytics.

9. Children’s Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children.

10. International Data Transfers

Your data may be processed or stored outside your country. We ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

[Your Company Name] Email: [Your Contact Email] Address: [Business Address]

This template is provided for general guidance and does not constitute legal advice. For compliance with Singapore PDPA or other regulations, consult a qualified legal professional.